Ethnic store for Indian - Pakistani traditional attires & accessories
Frequently Asked Questions:
We know that finding the perfect piece—whether it’s a flowing dress, a luminous pearl bracelet, or shoes that feel like a dream—comes with questions. This space is here to guide you, reassure you, and make your shopping experience as seamless and personal as possible. If you don’t see your question here, feel free to reach out. We’re always happy to help.
Q: What kind of products do you offer?
A: We offer a thoughtfully curated collection of clothing — from everyday essentials to bridal elegance — along with timeless jewellery and graceful footwear. Whether you’re dressing for a quiet morning or a grand celebration, we’re here to help you feel beautifully you.
- Q: Do you offer both casual and bridal wear?
A: Yes — from everyday elegance to once-in-a-lifetime gowns, our collection is designed to celebrate every moment. Whether you’re dressing for coffee or a ceremony, we’ve got you covered. - Q: How do I choose the right size?
A: Each product page includes a detailed size information. Still unsure? Reach out — we’re happy to help you find your perfect fit. - Q: Can I alter a bridal outfit after purchase?
A: Absolutely. Our bridal pieces are crafted with tailoring in mind. We recommend working with a trusted local tailor for the final touch. Or alternatively, we provide alteration facility as well. For more support, we are just message away. Alteration charges will be extra, but for only bridal collection there will be no extra charges. - Q: Do you provide alteration service?
A: Yes, we do provide alteration services too, it will incur extra charges. Only Bridal collection if need any alteration service, it will be included. - Q: Do you provide tailoring service?
A: Yes, we do provide tailoring services too. Semi stitched dresses will be stitched on your required size by request; it will extra charges. Depending on the fabric, dress variety, tailoring charges will be added to your bill. For tailoring details, please reach out to us. - Q: What will be charges for alteration?
A: Alteration charges start from $15 onwards, contact us for alteration details – time frame, exact charges and so on. - Q: What fabrics do you use in your clothing?
A: We use a curated selection of breathable cottons, flowing silks, and luxe blends — chosen for comfort, movement, and timeless beauty. - Q: Can I request a matching dupatta or scarf?
A: Absolutely. For many outfits, we offer coordinating accessories. For products you just need to navigate to that section or check in that category. Or search in a search bar with that specific item name. - Q: Are your outfits lined?
A: Most of our formal and bridal pieces come fully lined for comfort and coverage. Details are listed on each product page.
- Q: What are AD stones? Are they real diamonds?
A: AD (American Diamond) stones are high-quality cubic zirconia — lab-created to mimic the brilliance of real diamonds. They offer the sparkle without the steep price, making them perfect for statement pieces and daily wear alike. - Q: Will AD jewellery tarnish or lose shine?
A: With proper care, AD jewellery retains its sparkle beautifully. Avoid harsh chemicals and store pieces in a soft pouch to keep them radiant. - Q: Can I wear AD jewellery for weddings or formal events?
A: Absolutely. Our AD sets are crafted to dazzle — from delicate studs to bold chokers to long sets, they’re designed to elevate any occasion. - Q: Are your rubies and emeralds natural?
A: We offer both natural and lab-enhanced stones. Each piece is selected for its vibrant color and clarity — whether it’s the deep fire of a ruby or the lush green of an emerald. - Q: What is Almas?
A: “Almas” is a poetic term for diamonds in many cultures. In our collection, it refers to high-shine, diamond-inspired pieces — whether real or simulated — that bring timeless elegance. - Q: Can I wear ruby and emerald together?
A: Yes! The fiery red of ruby and the calming green of emerald create a stunning contrast — symbolizing passion and renewal. It’s a regal pairing loved in both traditional and modern designs. - Q: What is a saath lada?
A: A saath lada is a majestic seven-layered necklace, often worn by brides. It symbolizes abundance and grace — perfect for regal bridal looks. - Q: Do you offer jadawi or Hyderabadi-style sets?
A: Yes — our jadawi pieces feature intricate craftsmanship, pearls, and uncut stones, inspired by royal Deccan heritage. Each set is a tribute to timeless tradition. - Q: Are your pearls real?
A: Yes — we use natural freshwater pearls, each with its own unique luster and shape. No two are alike, just like the women who wear them. All details with each piece will be mentioned in product description.
🥿 About Our Juttis/Khussa. “Each pair of juttis/Khussa tells a story — stitched by hand, steeped in heritage, and made to walk with you through every celebration.”
- Q: What are juttis/Khussa?
A: Juttis/Khussa are traditional handcrafted shoes known for their symmetrical design, intricate embroidery, and cultural heritage. Ours are made with love — blending timeless artistry with modern comfort. - Q: Are your juttis/Khussa made of real leather?
A: Yes — we use genuine leather for the upper and lining, ensuring durability, breathability, and a soft fit that molds to your feet over time. - Q: What is PUC leather?
A: PUC (Polyurethane-Coated) leather is a synthetic alternative that mimics the look of real leather. It’s lightweight, water-resistant, and more affordable — perfect for stylish, everyday wear. It will be mentioned with the product which material is used for the product. - Q: Are your juttis/khussa hand-stitched?
A: Yes — we have every pair is hand-stitched and hand made by skilled artisans. This traditional method ensures flexibility, strength, and a unique finish. - Q: How do I choose the right size?
A: Our juttis/khussa follow standard Indian sizing. We recommend a snug fit at first — the leather softens and molds to your feet with wear. If you’re between sizes, size up for comfort. Each Juttis/khussa will be clearly mentioned about its sizes and measurements on individual size page. Please select wisely. - Q: Do juttis/khussa have a left and right shoe?
A: Traditionally, no! Juttis/Khussa are made symmetrically, allowing them to adapt to your feet over time. They’ll naturally shape into a left and right pair as you wear them. - Q: Are they comfortable for all-day wear?
A: Absolutely. Our juttis/Khussa are lined with soft leather and padded insoles for extra comfort. They’re perfect for weddings, festivals, or just adding a little magic to your everyday look.
🧼Care & Longevity - Q: How do I care for leather juttis/Khussa?
A: Wipe gently with a soft cloth. Avoid water and store in a cool, dry place. For deeper cleaning, use a leather conditioner or mild soap with a damp cloth. - Q: How do I care for PUC leather juttis/Khussa?
A: PUC leather is low-maintenance — just wipe with a damp cloth. Avoid prolonged exposure to heat or moisture to prevent cracking. - Q: Will the embroidery or embellishments come off?
A: Our embellishments are hand-applied and securely stitched. With gentle use and proper care, they’ll stay beautiful for years.
- Q: Where do you ship from?
A: All orders are shipped from our studio in Australia. We carefully package each item to ensure it arrives safely and beautifully. - Q: Do you ship internationally?
A: Not at the moment — we currently ship within Australia only. But we’re working on expanding soon, so stay tuned! - Q: How long does shipping take? A:
• Standard Shipping: 2–5 business days
• Express Shipping: 1–2 business days Custom or bridal orders may take a little longer — we’ll keep you updated every step of the way. - Q: How much does shipping cost?
A: Shipping Australia wide is $12 flat rate – regular shipping with tracking. We offer free shipping above $250, Australia wide with tracking! We ship through Australia Post only. - Q: Can I track my order?
A: Yes — once your order ships, you’ll receive a tracking number via email or SMS so you can follow its journey. - Q: Do you offer express or rush shipping?
A: We do! Express options are available at checkout. If you need something urgently (especially for a wedding or event), feel free to contact us — we’ll do our best to help.
Express Shipping Cost will be from $15 to $20, depending on parcel location and weight. - Q: What if my package is delayed or lost?
A: While delays are rare, they can happen. If your parcel hasn’t arrived within the expected timeframe, please contact us. We’ll work with the courier to resolve it quickly. - Q: Do you offer local pickup?
A: Yes, only after the payment has been made. Pick up confirmation email or SMS will be sent with all details, from where and when it can be collected. - Q: How is my order packaged?
A: Every order is wrapped with care — jewellery arrives in proper packaging with bubble wrapping in their own packaging, and clothing and footwear are packaged to protect their shape and beauty. Gift-ready? Always. - Q: Do you offer gift packaging?
A: Yes — we offer elegant gift packaging for a small additional fee. Just select the gift wrap option at checkout, and we’ll make sure your order arrives beautifully presented and ready to delight. - Q: What if I made a mistake in my order?
A: If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to help, but changes may not be possible once the order is processed.
- Q: What is a clearance sale?
A: Our clearance sale features final pieces from past collections — offered at special prices to make room for new arrivals. Once they’re gone, they’re gone! - Q: Are clearance items new?
A: Yes — all clearance items are brand new and unworn. They’re simply the last of their kind. Or due to minor damage/defects such as unnoticeable colour fade, or any minor embroidery or motifs defects, that will be clearly shown on product page, if any such damages found on product. - Q: Will clearance items be restocked?
A: No — clearance items are not restocked. If you see something you love, we recommend grabbing it before it disappears. - Q: Can I return or exchange clearance items?
A: All clearance items are final sale and not eligible for return or exchange. Please check sizing and details carefully before purchasing. - Q: Can I use discount codes on clearance items?
A: Discount codes cannot be applied to clearance items, as they’re already marked down. Occasionally, we may run special promotions — sign up to our newsletter to stay in the loop. - Q: Is gift wrapping available for clearance items?
A: Yes — gift wrapping is available for an additional fee, even on clearance items. Just select the option at checkout. - Q: Can I combine clearance and regular items in one order? A: Absolutely. You can shop across all categories and check out in one go — just note that clearance items follow different return policies.
- Q: What if I made a mistake in my clearance order?
A: If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to help, but changes may not be possible once the order is processed.